Privacy Policy
At Mercure Ardoe House Hotel & Spa Aberdeen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a reservation, or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details and billing address for reservations.
- Demographic Information: Age, gender, and preferences related to your stay.
- Usage Data: Information about how you use our website and services, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We may use your personal information for various purposes, including:
- To process and manage your bookings and payments.
- To communicate with you regarding your reservations, promotions, and special offers.
- To improve our services and website functionality.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and protect our rights.
3. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, marketing agencies).
- Legal authorities when required to comply with applicable laws or protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access your personal information that we hold.
- Request corrections to inaccurate or incomplete data.
- Request the deletion of your personal information under certain circumstances.
- Withdraw consent to processing your data when applicable.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: N Deeside Rd, Aberdeen AB12 5YP, United Kingdom
Thank you for choosing Mercure Ardoe House Hotel & Spa Aberdeen. We value your trust and are dedicated to safeguarding your personal information.